READINESS
Mobilization of the resources and collection of all relevant documents, processes and data to prepare for the design phase. Checklist of the work to be done to define the target
Output :
Target is defined and V0 of the solution is ready
DESIGN
Design sessions with business & IT teams to define requirements and write down functional and technical specifications
Output:
Validated functional and technical specifications
BUILD
Configuration of the solution based on the signed functional and technical documents. Development of the interfaces & integration tests
Output :
Test environment is ready and tested
TEST
Focused training of key users for the UAT. Supervision of the UAT sessions. Defect logs & Configuration adjustment
Output:
User guides, test scripts and validated UAT
Deployment of the production environment and Go Live operations.
Training of key users on the delivered solution with dedicated training document and business cases.
Training of key users on the delivered solution with dedicated training document and business cases.
Output :
Tailored training document and live solution
SUPPORT
Hypercare period for 4 weeks after Go Live
Transition to Support team for ongoing assistance
Output :
Assigned resource for Hypercare
Support procedures
Configuration Maintenance services activated